Refund policy
Return & Refund Policy – AltaFit
Last Updated: 18 June 2026
At AltaFit, we focus on providing premium quality wellness products and ensuring a smooth shopping experience for our customers. Please read our return and refund policy carefully before placing your order.
1. Return Eligibility
We accept returns only under the following conditions:
- Product received is damaged, defective, or incorrect.
- Return request must be raised within 7 days of delivery.
- Product must be unused, in original packaging, and include all accessories/manuals (if applicable).
- Products showing signs of use, damage, or missing packaging may not be eligible for return.
2. How To Request A Return
To initiate a return:
- Email us at support@altafit.in
- Mention your order number, registered email/phone number, and reason for return.
- Share clear images/videos of the product if required for verification.
Our team will review the request and guide you through the next steps.
3. Refund Policy
Once your return request is approved and the product is received and inspected:
- Refund will be processed within 5–7 business days.
- Refunds will be issued through the original payment method.
- Shipping charges (if any) may not be refundable.
4. Replacement Policy
If you receive a damaged or defective product, AltaFit may provide a replacement after verification, subject to product availability.
5. Non-Returnable Items
Returns may not be accepted for:
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
- Requests made after the return window.
6. Cancellation Policy
Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellation requests may not be accepted.
7. Contact Us
For any return, refund, or order-related queries:
Brand: AltaFit
Email: support@altafit.in
We reserve the right to update this policy anytime to improve customer experience and maintain fair